Thank you, sir! EXCELLENT customer service! Look forward to receiving it and using. Appreciate your time and service!

Gregg G.

Thanks again, your customer service is excellent!

Brad K.

Hey John, just wanted to say thank you for always providing great service on your site. I've ordered 3 jigs from you and every time it's been great. In fact I just gave you a shout out on my latest YouTube Video. I only have 720 subs but still wanted to put your name out there and maybe drive some business your way. If you're curious to see it you can find my channel Mad Genius Productions and it's the Mail Call 2-11-23 video. The shout out is at the end for the Track Jig I just got. anyway, Thank you again! Joe

Mad G.

John I'm heavily mentioning your products because they have made my life's work and all my client's finished projects look very special. I humbly and graciously wish you the best during this holiday season and well beyond.....

HG B.

I saw a tool that you offered after I had placed my first order and thank you for taking the time to give me a refund after my mistake.
Your service is out standing and I hope to do more business with you.
I am a 71 year old modeler and fellow IPMS member #3xxx0.
Hope to see/meet you at the IPMS/USA National Convention (if they have one) in Nebraska if you plan to be there.
Have a good and safe day, Joe N.

Joe N.

GREAT customer service! I can't tell you how much I (and others) appreciate updates on the order process and fast shipping of items. Great job and thank you very much. Be well! Kirby

Kirby B.

Hi John at UMM-USA,
My name is Steve D. and I’m a repeat customer at UMM-USA and wanted to take a moment to recognize the great customer service I have received every time I have ordered a product from UMM-USA. Not only do I receive each order quickly in the mail, it appears UMM-USA sends my order out the next day once the order is placed. And the care and detail of the packing is also noteworthy. So, I just wanted to pass along a ``job well done” to whomever is controlling that section or department. I have found shopping at UMM-USA a pleasure, the prices competitive, and the website organized. Thanks! Steve D.......

Steve D.

Thank you! A gentleman on Instagram (M. F.) told me about y’all and about this product and spoke very highly not only about the product, but also about the customer service. So thank you for investing time and effort into the care you give your customers, it does create new customers. Have a great day!

Jacob R.

Thanks so much, John for all your help with my order. It was truly a good experience! I received it today and was really impressed with how well it was packed for shipping. Everything arrived in perfect condition. I'm keeping a close eye on your inventory as there are several items I still want but are out of stock at present but as soon as they come available I'll be ordering right away! I'm anxiously awaiting that moment..........

Johnny M.

Dear John, I received my package today and I tell you that it arrived complete and in good condition.
It only remains for me to thank you for all your attention and for the excellent service you provided me throughout the ordering and shipping process.
I send warm regards!

Ismael G.

My pleasure sir. And kudos to you for your impressive modeling skill.
I saw your F-15 Eagle up close at the 2009 IPMS Nationals.
Words were not enough to describe your achievement.
But then again, all your creations are to ta=hat level if not beyond.

Carlos G.

Received my order today. As always, great care, great packaging and awesome products. They will be put to good use. The results will hopefully be ready in a year or so. Tom

Tom A.

Hi John, Hope you are all well? Sorry for the delay, only just got around to mailing you.
I received the scribing set last Thursday after a holiday at customs here in the UK.
Many thanks for the quick dispatch, they look better than in the pictures and fit into the hand perfectly.
Look forward to buying from you again and certainly won't hesitate to recommend your service.
Stay safe Best wishes Steve.

Steve F.

G’day UMM, I just ordered two Rosie The Riveter Riveting wheel tools from you and then I saw John’s great SRC-1 tool in action........

I also had a look at John’s truly magnificent models on YouTube, I have never seen better aircraft models in my life, and I’m 65!
Did John do the C-130 on your web site?
I was in the RAAF back in the 70s and I worked on our A and E Model Hercules. They became the aircraft I loved the most; ‘ugly’ as most people see them as, but I see them as wonderful aircraft that mostly spend their time helping people in disasters, or searching for lost yachtsmen etc., not as aircraft of war.
Anyway, I’m really impressed by UMM and I hope I can become a regular customer.
Cheers and all the best to you and your team, and their families. Please, all of you take care and stay safe.
Yours sincerely, William B.

William B.

Hello, You may already be aware but I wanted to let you know that Matt McDougal is giving your universal scriber some pretty good marketing on his current YouTube videos of his 1/32 Intruder build. He had it sitting on his bench in view for a long time and then used it at one point. That prompted me to get on your website and order one! Love your store and the unique tools you carry. Thanks, Doug E.

Doug E.

I want to compliment you on very unique items you sell in your store. I had no idea about existence of many of them. I will be surely back for some.
In a meantime, I want to thank you again for exceptional service and wish you a good health. Kind regards, Dennis K.....

Dennis K

Thank you for the beautiful micro-saw that I ordered from you. It worked great on the resin cockpit I purchased. I love the way the saw comes packaged and the extra blades are great. The price was also right for a true craftsman tool. Thanks again John I have my eyes on the rivet tool that I will be purchasing soon......

Craig C.

Good morning John Firstly many thanks for the scriber I can honestly say as an amateur it's the easiest one I've used. I have tried pretty much all and have hated the job of scribing. Not so with your one 4 hours later lol I stopped.

Daniel C.

I received my tools today I am very satisfied very good product Thanks

Gilles B

Thank you for your confirmation! I am constantly updating and expanding my shop, and always seek a hobby shop, local and web-based, whom I may frequent with confidence. I am fortunate enough to live quite close to Willis Hobbies, a shop overflowing with knowledgeable people willing to provide/exchange ideas and assist with anyone’s current project. The web is more difficult to establish friendly communication and an exchange of experience with builds. You are rare in that I believe yours is an individual confirmation of my order. For me, friendly, personal service means as much as a wide selection containing some really oddball items not easily found elsewhere. I must say I like your buyer! You offer lots of neat things that beckon to the child in this nearly-retired old dog!
Anyway, thank you for your communication. I hope to do business with you again soon! Robert F.

Robert F.

I want to thank you with all my heart this favor that you have done to me. You have a friend and customer forever in Madrid, Spain.

Un A.

Good morning John Firstly many thanks for the scriber I can honestly say as an amateur it's the easiest one I've used. I have tried pretty much all and have hated the job of scribing. Not so with your one 4 hours later lol I stopped.

Daniel C.

Really love your scribers… they are my go-to for 90% of the panel line work I do on my 1/48 aircraft models. Awesome quality, simple and very predictable precision instruments.

Tony J.

I appreciate your note and customer service... very much appreciated and indicative of your excellent business model. Once I catch up on some things I'll get around to the building of the '115... Since I was born in San Marcos in '58 (dad was a heli instructor when the base was open there) I'm gonna make that nationals a goal to attend and actually compete... will keep you in mind as I work on the projects... Thanks again! Rod

Rod L.

I was pleased to receive your email, it is heartening to see small businesses taking care of their customers. I will tell my modeling friends about the customer service and care your firm provides, and will be a loyal customer in the future!

Bob De.

Today, when I came home from work, I was surprised to see my order was already waiting for me on my doormat screaming for me to open it.I would like to thank you for your great super-fast service and for selling these incredible tools. I have already scribed some panel lines with them and they create perfect panel lines.....

Pascal H.

Received my package yesterday and just wanted to say thanks for the quickness of it. These scribes are freaking awesome. Was able to make a beautiful panel line on my a6m2 zero 1/48. From Tamiya.

Mikkel W.

I just received my set of hexagonal chisels UMMA08 and they are fabulous! They are a real enrichment for my scratchbuilding tools. Thank you for the good service.

Anton D

Scriber arrived today and I must say I’m very pleased with it – quality piece of engineering.

NS P.

Thanks so much. This is the second time I am ordering from your store and indeed it is a pleasure to do business with you. In the meantime, I had the privilege to see a post of your f-15 (Tamiya 1/32) and it is FANTASTIC!........

Adrian K.

Received package today in mail, just wanted to say thanks and I wish other online hobby stores were as fast and good as you are. Thanks again, Mark.

Mark M.

Thank you very much the packaging and shipping was excellent, Very satisfied will order again thanks R.A.

Robert A.

I am very impressed with my entire experience with UMM and have been singing your praises to my vast number of friends in the hobby. The SCR-01 is MUST for any modeller and quite honestly has breathed new life into my ``Mojo`` for a 1/48 Trumpeter Seahawk. It's with pleasure that I'll be making an order soon for other products. Please find enclosed several photos that will be featured on Flory Models and KitMaker Network. Obviously the work needs to be cleaned up, but I can't tell you how many times I caught myself smiling and wondering why have I not had this earlier.

HG.

I received the order below and just want to say thank you. Not for the great products (although they are!), but for the care it took to package them. When it arrived, the box had been through the USPS ``kit crushing`` Department! The box was crushed and bent. I though ``Oh no, here we go...AGAIN with stuff damaged by the post office...but NO! Because your staff cared enough to double-box and even hand make a little box for the products themselves, they all survived superbly! Not a scratch...not even a broken plastic box. That saved my ``stuff`` and saved both of us some pain and time. Well done, and thanks again!

John V.

I received the scribers in the post today and I just had to try them out. These tools are outstanding; they sure beat Tamiya’s act. I had some old models laying about from back in the 90’s so I did a bit of scribing. It took me a while to get the hang of it but once I got it down it became really easy. I’ve been working with the No. 1 which seems to be the best for the 1/48 scale which is the scale I like the most. I can’t say enough about these: they’re sturdy with excellent craftsmanship, and they don’t bend like the Tamiya one I have. Great addition to my tool kit.

Garet T B.

Today comes the chisels. I Tested them just now.:)))) That as I said, you make a absolute perfect tool for my choice, I thank you very much for your engineering idea. I look forward for other tools.

Eduard G.

Just a quick email to say that I've received the package from you today. Thank you for a great service - it's actually quicker than a lot of the stuff I receive from within the UK!! I'll definitely be using your store again in future.

Paul A.

I received my SCR 01 in the mail earlier this week. What a nifty little tool to add to my model building arsenal. This tool is a quality item and I thank you for the great service in getting it to me as quickly as you did.

Tom S.

It's great work with good company that have excellent customer service even on a Sunday night great job.

Daniel P.

Everything arrived safely this afternoon. Great job with packing. I will be mentioning your store, great service and products on/about page 12-13 of the build log for my project. Here is a link to page 1. You can jump to the relevant page from there. http://www.spamodeler.com/forum/viewtopic.php?f=20&t=3415

Bruce C.

My order was delivered earlier. The saw set is a beautiful piece of equipment. You have an outstanding range of products and I'll be ordering on a more regular basis. Consider me a very satisfied customer, sir. Thanks for everything!

Josep A.

I've been modeling since the 50's and that little ``engraver`` is the very best I've ever used. I had one, but it grew legs and disappeared. That's why I purchased two.

Dick G.

I received the tool yesterday and from some small tests i made it is amazing. The control you have while scribing details is amazing. This is now one of my favorite tools.

Kostas S.

Just wanted to let you know that the order arrived today safely. Just came in from work and I had to try it immediately. It works like a dream. I am really impressed. I guess it is going to be one of those tools you can’t do without after you start using it. Anyways thanks for the great service and I will point jealous fellow hobbyists you way so they can get their own.

Marcel M.

Dear John, thank you so much for your support! Much appreciated. Yes, I bought the scriber from you, and it was one of the best and most useful buys ever! This tool has a place on my bench while modelling, every single day! I have used it some minutes ago to scribe some seams on a MiniArt WWII Harley bike! May it look rather simple, it IS a very useful tool and I won´t miss it!

Th.G. M.

Dear John thank you very much that you sent to me the scriber V2 even that it's out of stock ,you have told to me that you ' ll sent me one from your back inventory. It's very nice and kind that you see all your customers not only like customers but as friends and model ears like you. Thanks again my friend and I promise that I 'll share my experience to buy from you with my friends and to tell them to buy from you.

Stratos R.

Your communication and professionalism are exemplary and should be adopted by any company wishing to succeed. I shall have no hesitation in recommending UMM to anyone in the future and hope to buy more of your products in due course. I am grateful for the refund, thankyou. It is a pleasure doing business with you.

Louise G.

I recently received my beading tool which I purchased a few days ago. I wanted to thank you for filling out my order and getting it to me in such a prompt manner. It is greatly appreciated and I look forward to using it on my future projects and will be ordering from your company again.

Ruben R.

Thank you very much for the shipment. Everything arrived OK without any damage. Thank you again for the transaction. It went through customs without any problems. You are very reliable person. I appreciate it. I can recommend your service to everybody

Kris R.

Is the B2 available as a kit yet? The prototype is awesome! Feel free to share my email with the originator of that builder. MHD generator in the leading edge of the wings is said to spread an envelope around the flight path in a bubble for the bird.

Erik B.

Just wanted to tell you how much I like the SCR-01 Scriber. I’ve been using it for a few months now. It provides such control that I re-scribe lines totally freehand without any scribing templates or aids. I have all of the scribing tools from Testors to Tamiya but they don’t compare to your SCR-01….such a simple yet masterful design. Thanks

Glenn H.

received one item and one item only which is scr01 and thats it. The mail is not open and its not damaged too. Just to let u know if i did not received anything apart from scr01. So if u include any gift it might be taken by the custom guy. :p Scribber is absolutely more superior compare to scriber i bought from tamiya and ustar :). Smoother work produced. And its light to move forward and backward. Never get stuck along the way. worth the wait really. Great tools. Thanks sir.

Rusdi T. JP

Just wanted to let you know we are singing your praises on the ARC forum. You have a lot of satisfied customers. http://www.arcforums.com/forums/air/index.php?showtopic=282327

Tom G.

Thank you so much for shipping me the Spit fire float kit so fast - I am so happy to have found it and you. The modeling world needs folks just like you to fuel us with the hard to find stuff, thanks.

Michael A. B.

You're tools make some arduous building tasks a pleasure. Cheers, Ed

Ed K.

Thank You very much for Your service. I very appreciate that and – as far as I’ve read about it - will certainly enjoy Your scribers. As I saw Your C-130 I could not resist to buy the Italeri HC-130J in 1:72. As it has raised panel lines, the scribers will be of great advance.

Soren F.

My name is Mark Sewell and I received my first order from you (or your company UMM) today. I just wanted to extend the most greatful thanks to you for the book The Modern Hog Guide: The A-10 Warthog Exposed by Jake Melampy. I know this book is sold out everywhere and had realized you had it marked as SOLD OUT on your website so wherever you managed to find it or procure it from..... my sincerest thanks. This will help my A-10 projects immeasurably. Also, thanks for having a site like yours. I was able to find many of the obscure items that I really need to work on my projects. I am looking forward to my next order. Thanks again

Mark S.

Thank you so much for the help you gave me yesterday afternoon, in placing the order for me by phone. I am so impressed with the kind of service you provided. I’m sure you are this kind and courteous to all of your customers; but to me, it was a very great favor to know that my order was safely put through. It shows that you have a very efficient and honest business. I look forward to receiving the package from you and to give it to my son as a holiday gift. Thank you, once again.

Marcia R.

Just received my wheels. They really are - as we say in England - the dog's bollocks. (Not sure how that translates, but I can assure you that there is no higher mark available !!) Absolutely superb - I doubt that I'll be able to do them justice with the rest of the aircraft, but I'll give it a go. I'll be showing them off at every opportunity, and be glad to pass on your details to all the guys I know who specialise in WWI aircraft

Robert C.

Hey John, many thanks for the reply. Your quick response to this issue shows me that you truly care about your customers, and I will not hesitate to recommend your company to fellow modelers.

Laurie T.

Hi John, got the new set today, its great. Thanks for the freebies, those are some nice tweezers. I'm very satisfied with the professional level of service I received and look forward to continuing to do business with you.

Dave S.

Hello John 😉 My new JLC saw box arrived today in perfect condition. I am as happy and impressed with the saw as I now am with your fantastic customer service ! I have regained my faith that indeed there are good people out there.

William C.

I received my purchase today, very happy and am very happy also that it arrived here in Norway in just 5 days!

Jan T. G.

Today I received my order. Thank you very much.
I have to say that is a very good tool, with great quality and at the best price.
As a customer I'm very pleased. The tool I saw it at the ``Model Magazine International``

Konstantinos S.

Thank You so much for the scriber and tweezers/nipper they are awsome. I really appreciate you hearing me out and responding to my email and request for help. With all the stuff going on and people so paranoid about the legitmacy of veterans and being so reluctant to help it really brightened up my day and put a smile on my face my wife said could be seen ``a mile away and then some!`` lol You guys are the first people to respond and be so willing to help me. I have not found to many active duty members who like myself love to build models . Thank You so Much . You Guys Are Awsome.

Head R.

Just wanted to drop a line and say that Im thoroughly happy woth my order. Haven't used the scriber yet but the sprue clipper I ordered works phenomenal and will cut down my build times tremendously without having to sand off stubs using traditional snippers. Thanks much.

Nick W.

Your UMM Scriber is an amazing product! I was introduced to it at a weekend modeling retreat that I attended with four other fellow, enthusiast modelers.
I have had a 1/72 Heller model of the Lockheed Constellation sitting in ``limbo`` for years awaiting a full scribing to replace raised panel lines. With your product, I have done the best, most accurate and EASIEST job in my 40+ years of modeling! I would go out of my way in the past to avoid scribing any kit, not anymore!
This is easily the most model skill/perception changing tool I've purchased since I bought my first airbrush!
Thanks and I will be back for more of your product line; bead tool and rivet makers!
Keep up the great work and I will visit your table at the IPMS Nationals this year!

Kenneth N.

If I may John I'd like to congratulate you and your team for the outstanding way you have dealt with my enquiry. I manage an auto glass business here in New Zealand and to be frank customer delight is the only thing we care about more than the obvious of fitting and repairing vehicle windscreens. It would have been very easy for you to just disregard my request and move on, but to your credit you have taken me at face value, trusted my honesty and acted quickly to resolve my issue.....bravo, brilliant service and trust me I will be using you as an example to my team of how customer challenges should be handled!

Chris A J.

Thank you very much UMM-USA (Unique Master Models) for your fast and accurate service. You have made a customer for life.

Rob H.

I have looked every where locally for the JH Biplane rigging jig, I found it here at UMM-USA. I placed an order and in my hurry to order I missed Johns notice on the front page about how to order from overseas for postage costs. John e-mailed almost immediatly with the international postage cost and a offer to cancel the order if I wanted. My mistake but great customer service!! My order arrived safe and sound ,very well wrapped to stand up to the rigors of international airmail. Great service, Great range Highly recommended !

Bob Merrick Australia

Bob M.

Great product and unbelievably good customer service! Thank you.

Kirby M.

Item shipped very quickly, excellent condition. No problems with payment, e-mails responses to my questions were very precise and detailed. (PT6) Set made in great quality and very easy to use.

Witold K.

I recently purchased this set from UMM-USA. There was a problem with the casting of the front wheels. I contacted John and he in-turn contacted Black Dog. I had replacement wheels within 10 days of bring the problem to John's attention. I can't say enough about the great customer service provided by John and the folks at Black Dog.
Mike P. AMPS Chief Judge

Mike P.

Got it on a very short time! Very well packed! Thanks a lot for your smooth deal!

Yannis T.

Got it on a very sh I am a long time modeler who is always looking for new items to make my modeling easier and better. I have been a great fan of the UMM saw ever since I first saw it at a contest. It has enabled me to perform fine cuts and some scribing that I couldn't accomplish before. Recently, I saw the UMM Scriber. I purchased one right away and have been pleased with my early experiments with the tool. I find that the scriber easily allows me to rescribe lines that have been erased by sanding etc. It is a great tool and is giving me the confidence to take on some additional scribing on some models. Clareort time! Very well packed! Thanks a lot for your smooth deal!

Clarence W.

Hi John, Thank you for your help and for your commitment to fantastic customer service! Best, Daniel Ez.

Daniel E.

Thank you all, very much. I am constantly using your tools and they are very helpful for we hobbyists! Looking forward to future business with UMM
ABD

Dean B.

Dear John: Thank you very much for the seamlessness in rectifying my mistake it’s good to know how UMM-USA deals with issues especially since this was my first order. Best regards,

Steve G.